Privacy Policy

Privacy Policy

Last updated: November 2025

This Privacy Policy explains how we collect, use, store, and protect your personal information when you work with me or visit my website. We are committed to respecting your privacy, keeping your information secure, and being transparent about how it is used.

1. Who We Are

We provide professional decluttering and organising services.
If you have any questions about this policy, you can contact us at:
Email: hello@simplifyingspaces.co.uk

 

2. What Information We Collect

We may collect the following personal information when you enquire, book, or work with us:

Information you provide directly

• Name
• Email      address
• Phone      number
• Home      address
• Details      about your home, project and preferences
• Invoicing      and payment information (handled securely through third-party payment      providers)

Information collected automatically (website)

• Cookies      and website usage analytics
• IP      address and browser type (standard website data)

3. How We Use Your Information

We use your information to:

• Respond      to enquiries
• Arrange      appointments and deliver decluttering services
• Provide      quotes and invoices
• Maintain      internal records
• Improve      our services and website
• Send      updates or service information (only if you have opted in)

We will only use your information where we have a legal basis to do so (e.g., to fulfil a contract you’ve requested, or with your consent).

4. How Your Information Is Stored

Your personal information is stored securely in password-protected systems such as:

• Email
• Calendar      or booking software
• Payment      platforms
• Business      management tools

We will only keep your information for as long as necessary to provide services, meet legal requirements, or handle any potential queries.

5. Sharing Your Information

We do not sell or share your information with third parties for marketing.
We may share data only with trusted service providers who support our business, such as:

• Website      hosting and analytics
• Email      and calendar platforms
• Payment      processors

These providers only receive the information necessary to perform their services and are required to keep it secure.

6. Confidentiality in Your Home

We understand that inviting someone into your home is personal.
Any information we see or learn during decluttering sessions is treated with the utmost respect and confidentiality. We will never disclose details about your home, belongings or situation unless legally required.

7. Your Rights

Under UK GDPR, you have the right to:

• Access      the personal data we hold about you
• Correct      inaccurate information
• Request      deletion of your data
• Withdraw      consent (where applicable)